Maulana, Y.M. 2023. Model Analisis Incident Management pada Layanan Teknologi Informasi Berdasarkan Framework Information Technology Infrastructure Library V3. Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen. 13, 2 (Sep. 2023), 123–135. DOI:https://doi.org/10.33020/saintekom.v13i2.398.