MAULANA, Y. M. Model Analisis Incident Management pada Layanan Teknologi Informasi Berdasarkan Framework Information Technology Infrastructure Library V3. Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen, [S. l.], v. 13, n. 2, p. 123–135, 2023. DOI: 10.33020/saintekom.v13i2.398. Disponível em: https://ojs.stmikplk.ac.id/index.php/saintekom/article/view/398. Acesso em: 24 feb. 2024.